Exo123 takes your privacy seriously. This document explains exactly how we collect, use, store, and protect your personal information — without confusing legal language.
Welcome to the Privacy Policy page exo123. At exo123, we understand that privacy is more than a legal requirement — it is the trust you place in us every time you register, log in, or make a transaction. We do not take that trust lightly.
This Privacy Policy applies to all players using the exo123 platform, whether via the website or mobile app. By using our services, you agree to how we handle your personal data as described in this document.
Quick summary: exo123 collects only necessary data, uses it for clearly defined purposes, stores it securely, and never sells it to anyone.
This Privacy Policy is published by exo123 ("we", "Platform", or "exo123") and describes our privacy practices regarding the collection, use, storage, disclosure, and protection of your personal information ("data").
This policy applies to all individuals who interact with exo123 in any capacity, including website visitors, registered players, and those who contact our support team. If you do not agree with any part of this Privacy Policy, please discontinue use of the exo123 platform.
We comply with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). In the event of any conflict between this policy and local legal requirements, local law shall take precedence.
We only collect data that is strictly necessary to provide you with a safe and seamless service. The categories of data we collect are as follows:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card / passport number | KYC verification & fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications & verification |
| Financial Data | Bank account details, e-wallet account numbers | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Account security & fraud detection |
| Usage Data | Game history, betting records, login activity | Service improvement & responsible gaming |
| Communication Data | Live Chat records, support tickets, emails | Customer support & audit records |
During the KYC process, we may request a selfie to verify your identity. This image is stored with full encryption and used solely for verification purposes — nothing else.
Exo123 uses your personal data responsibly and only for legitimate purposes. Below is a full list of how your data is used:
We will not use your data for any purpose not stated above without obtaining your consent first. If we wish to use your data for a new purpose, we will notify you and seek your consent again.
Exo123 does not sell, does not rent, and does not trade your personal data to any third party for their own commercial purposes. Full stop. However, there are limited situations where we need to share your data:
Every third-party partner we work with has undergone security vetting and is bound by strict data protection agreements. They are only permitted to use your data for purposes we have specified.
We invest seriously in security infrastructure to ensure your data is always protected. The technical and organisational measures we implement include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. Should any data breach occur that affects you, we are committed to notifying you within 72 hours of becoming aware of it.
Exo123 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Here are the types of cookies we use:
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality, including your ability to log in to your account.
To manage cookies in Chrome: Settings → Privacy and Security → Cookies. For Firefox: Options → Privacy & Security → Cookies and Site Data. Cookie changes on mobile browsers also affect the exo123 app.
As an exo123 player, you have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights:
You may request a copy of all personal data we hold about you at any time.
If any of your data is inaccurate or outdated, you have the right to request that we correct it promptly.
You may request the deletion of your data, subject to certain legal retention obligations.
You may object to the processing of your data for direct marketing or analytics purposes at any time.
You may request your data in a structured, machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To submit any request related to the above rights, contact our privacy team via Live Chat or email. We will respond within 48 hours and fulfil your request within 30 days.
Exo123 retains your personal data for as long as needed to fulfil the original purpose of collection and meet related legal obligations. Below are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you. This deletion process follows established security standards.
The exo123 platform is strictly for individuals aged 18 years and above. We do not intentionally collect or store any personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question.
Parents & Guardians: If you discover that your child who is under age has registered an account at exo123, please contact us immediately via Live Chat. We will treat this as a priority and delete all related data within 24 hours.
Exo123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements.
When we make significant changes, we will notify you through the following channels:
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the exo123 platform after any changes are published constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the exo123 privacy team is ready to assist.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.
Six tangible commitments we uphold every day to ensure the privacy and security of your information.
256-bit SSL technology protects every bit of data transmitted between you and our servers — the same standard used by leading banks in Malaysia.
Our identity verification process uses a secure, integrated KYC system. Your documents are processed quickly and fully encrypted — never stored as plain text.
Exo123 never sells, rents, or trades players' personal data to advertisers or third-party companies. Your data is not our product.
Our security team monitors the platform 24 hours a day, 7 days a week. Any unusual activity is automatically identified and blocked in real time.
All our data handling practices comply with Malaysia's Personal Data Protection Act 2010. We fully respect your legal rights.
You can access, correct, download, or request deletion of your data at any time. Your privacy rights are not just a promise — they are enforceable.
Register your exo123 account today and play with peace of mind. Your data is protected, your transactions are secure, and your wins are guaranteed to be paid out.